Faced with last minute changes in their requirements, and after placement of the order, a client on the west coast of the United States turned to our representative, Pneumatic Controls, asking for help.
"The client was previously disappointed by two of Master Flo’s competitors, who promised but did not deliver multiple times. This time, changes regarding the addition of travel stops that could help to avoid putting their program in jeopardy was the initiator of the call for help.”
Well, I am pleased to say that both the Houston and Edmonton Master Flo teams delivered as needed. Great work!
Our customer's lead engineer was very impressed by our performance and has conveyed his overwhelming gratitude to all of the Master Flo staff and wanted to make sure it was passed on. “Master Flo is responsible for making this phase of this project a success.”
In a meeting with the lead engineer and his team it was mentioned that they are extremely impressed that we could, at such a late stage of an order, change the choke build schedule and add travel stops to 20 chokes with only a two day impact on shipping.
Wally Ekdahl of Pneumatic Controls also adds: “We here at Pneumatic Control would also like to express our thanks to you and your support teams that have made this endeavor a success. We still have a long way to go with the total project scope and I have all the confidence that where Master Flo products are involved, our customers will have a safe and successful operation.
Our relationship with this company goes back 35 years and they are our largest customer. Your efforts have certainly helped our relationship. Your products have worked where others have failed and your entire team has met every challenge presented by multiple project requirements, from quotations to shipping.”
Thanks to the team for all your efforts in ensuring customer satisfaction!
This is a great example of what really impresses customers.
Best regards,
Sylvain Levac
Corporate Sales Executive